FAQ Shipping, Contact & Care


IMPORTANT INFORMATION, PLEASE READ BEFORE ORDERING

ANSWERS TO FAQ ARE ALL LISTED BELOW, THANK YOU. 



This website is owned and operated by BLAG. Throughout the site, the terms “we”, “us” and “our” refer to BLAG. BLAG offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.


Updated May 2018

All clothing, art and accessory orders are made to order / custom made, please see details regarding timeframes and shippings below. We will share eta for your parcels via email. 

Our Limited Edition Products are Made-To-Order / Custom Made and ship upon production completion, we appreciate your patience during the time it takes to create your orders from receipt. Details below.



Please note, any items purchased along with 'Made-To-Order' such as sale pieces or magazines will be sent separately.



May we take this opportunity to thank you for you custom and continued support.



Made-To-Order

Please note our products are made-to-order / custom made. These items are Limited Edition and bespoke creations, as we hand create art in limited runs, specifically to the colour ways and sizes you choose from our store, printed exclusively for you. 
As soon as we receive your order and payment is completed, your item(s) will be made and shipped.

Turnaround time is now approximately 30 working days, and 30/35 working days for personalised items and mystery parcels, unless listed, please note some payment transactions take approx five working days to complete to us, we will then action your order. Our team work Monday - Friday during business hours only. August, November, December and January are busier periods, therefore we appreciate your patience.

You will receive email confirmation as soon as they are shipped. Thank you for your patience. 

Art / Products Shown on Site:
Please note images show examples of the artwork printed on products, on final products you may see a slight difference in the size or / and colour. All colours are shown as accurately as possible however may vary slightly due to the natural materials used and computer / device screens. Our production company manage all production of products using the best possible materials, with many being real organic cotton and adhere to very strict and safe working environments. Our printing is digital which is currently the most environmentally friendly method available. 

Garment Care: we strongly advise that garments are washed inside out at 30 degrees centigrade and line dried to retain the art for as long as possible. However, please note printed garment art is subject to wear and will gradually fade.




BLAG Account
We recommend prior to ordering, you set up a BLAG account on the site. Please use this to keep your contact and mailing information updated, as we are unable to make changes after your order has been submitted.


Shipping Fees and Dates

Shipping fees are added at checkout.
 Our team are able to track the status of both recorded and courier services. 

You can choose three shipping types:


Standard - Untracked: UK 5-7 Days, EU 7-9 Days, International 12-16 Days

Recorded - Traceable: UK 3-5 Days, EU 5-7 Days, International 10-14 Days

Courier - Tracked: UK 1-5 Days, EU 5-7 Days, International 7-14 Days


All timing listed is estimated: working days only.

Shipping: Please allow a minimum of 30 working days of despatch before contacting us regarding non receipt. We cannot address any missing parcels after 90 days of shipping. These are Royal Mail standard terms. Thank you. 

Please note transit times may be slowed during extreme weather conditions and busy holiday periods. 

When ordering with PayPal Express, you are first taken to the PayPal page. This is where PayPal input your credit card information. Once PayPal receives your billing address, they send that to Shopify in order for them to calculate which rates are applicable, this will occur if you are choosing signed for shipping.

Please strictly use your full name and full address and please make sure the contact information matches that on your debit/credit or PayPal account.

Important

Please note, we reserve the right for production and / or shipping dates to change subject to director's schedules, production and / or freight hold ups given the nature of our service.
You will receive an email confirming shipping, as soon as our team have completed your order. We believe our team should work in a stress-free environment in order to bring you high standard pieces, therefore please allow extra time during busy periods which include but aren’t limited to August, September, November, December and January.


Order changes

Due to the made-to-order nature, we are unable to accept any changes to orders. 



Standard Shipping
:

Untracked.
When your parcel arrives in your country, it will be passed into your local postal network and be delivered according to their standard delivery procedures. We are unable to guarantee delivery of any untracked items and booking this way is at your own risk.



If ordering in Russia, China, Korea, South America, Mexico, we recommend using the recorded mail or courier option only.



Transit Timeframes

All transit time frames are issued by PO and courier services (Royal Mail and your local service combined) as an aimed schedule of delivery and may differ. Please note, transit times come into effect as soon as shipping has commenced and aren't calculated from the date of purchase. 
You can also check local shipping status' here: http://www.royalmail.com/service-update/international




For all other orders, we ship fortnightly. Please allow 30 working days for delivery before contacting us regarding possible missing items.

 We cannot be held responsible for any delays due to postal / courier strikes or third party delays. 



Customs & Import Charges

Any customs or import duties are charged once your parcel reaches its destination country. The recipient is responsible for any of these charges. Unfortunately, we aren't able to provide these charges, nor do we have any control over them, given that customs policies and import duties vary widely around the world. If you would like to find out ahead of making a purchase, please do contact your local customs office for any current rates to avoid any unexpected charges associated. Thank you.



VERY IMPORTANT: Your Shipping Address 
Please make sure to include all address information and do not abbreviate any city, country names or zip/post codes and capiltalise country names etc. We need full addresses to ensure safe delivery including Full name, Building name / number, Street name, Town / City, County / State, Zip and Country. 

Please do make sure all addresses are in the correct format for your local postal services and also in English - shipping / postal services are more often using machinery that reads zips and addresses on our labels for sorting, any incorrect address information can cause parcels to be lost in transit.



Correct formatting can be found here: http://www.addressdoctor.com/en/countries-data/address-formats.html and http://www.royalmail.com/business/help-and-support/how-to-address-your-mail-correctly this is essential as we cannot be held responsible for any missing / delayed items when information is incorrectly supplied to us. 

If you feel your parcel should have arrived and it has been fulfilled, please do check in with your local post office if you selected Royal Mail options as they may be holding it there after delivery attempt.



Returns / Refunds

Please note we cannot accept returns on magazines nor made-to-order items and don't issue refunds due to products being hand finished for you. However, should you find your purchase faulty, please email photographic evidence upon receipt of your items in the first instance and we will work out a solution with you. Please note we are unable to accommodate enquiries after 30 days of receipt.
To ensure your communications are received, please do contact us by replying to your receipt email only. Please allow us at least 14 - 20 working days for a reply, we are a very small team and read emails between 10am and 4pm on working days only when we are not involved in production. Many thanks.

Any parcels returned to us as a result of incorrect address information or uncollected will be subject to a further shipping fee payable to BLAG in order to be re-shipped.



Payment Security

If we are alerted to any possible fraudulent activity in relation to order payments, we will first try contacting you by phone and if we aren't able to reach you, will fully refund the order. If you do receive a refund, please do place your order again using an alternative payment method. Many thanks.



Discounts

Please note we reserve the right to discontinue discounts at any time. Only one discount may be applied for per order, per person. We are unable to apply discounts after purchases have been made on your behalf. Discounts must be submitted at the time of purchase only and entered in the correct box / dropdown onscreen after the paypal / payment page.



Packaging

Our apparel items are packed clear bags and shipped in standard grey mailing bags.



Magazine Orders

Our magazines are in rare print and limited edition, these are posted out approximately every four weeks. These items are limited in quantity and parcels are larger than the average post box. As such we will confirm your address with you before shipping and then send you confirmation when we are happy with the full address.

As above, please allow approximately 30 working days for delivery.


Contact and Letters 

Due to the very high volume of emails received, please thoroughly read this FAQ page before contacting us. All questions pertaining to label and magazine purchases are answered here. We hope you understand that given the hands on nature of our work, as much as we’d like to, we are unable to personally reply to messages.

Artists, Artist Representatives and Retailers wishing to reach us for professional enquiries, please use the contact email on the website and clearly mark your enquiry in the subject line. 


Please do not use Social Networks for customer communications or business enquires, we cannot guarantee a reply as we are unable to frequently monitor those inboxes / comment boxes.

Answers to enquiries are listed on this page. Thanks for your understanding.


Please note we are unable to respond to any emails of a personal nature and do not communicate via social networking. 



By placing an order with us, you acknowledge the above information.




Many thanks,







BLAG

Size Chart

Size Chart / Fabric Composition / Finish Details

All garments are sustainably created using the highest quality yarns and environmentally friendly practises. Care: Cool wash only, don't iron art. 

Garments are measured flat across under arms and flat down from highest point shoulder to bottom of the garment.

Men’s / Unisex Classic Cut T-Shirt 100% Combed Organic Cotton
XS: 18.75” x 26.75” / 48cm x 68cm
S: 19.75” x 27.5” / 50cm x 70cm
M: 21” x 28.25” / 53cm x 72cm
L: 22” x 29.25” / 56cm x 74cm
XL: 23.5” x 30” / 60cm x 76cm
XXL: 25.25” x 30.75” / 64cm x 78cm

T-Shirt Rolled Sleeves 

Fabric: 100% Combed Organic Cotton

Finish: Ribbed neck, fitted sleeve at shoulder, side seams. Rolled Sleeve secured. 

S 18.75" x 27.5", M 20" x 28.25", L 21" x 29.25", XL 22.25 x 30 

Organic Pullover Hoodie 100% Organic Combed Cotton
XS: 19.75” x 23.75” / 50cm x 60.5cm
S: 20.75” x 25” / 53cm x 63.5cm
M: 22” x 26.25” / 56cm x 66.5cm
L: 23.25” x 27.5” / 59cm x 69.5cm
XL: 24.5” x 28.5” / 62cm x 72.5cm
XXL: 25.5” x 29.75” / 65cm x 75.5cm

Sweatshirt - Drop Sleeve 80% Combed Cotton, 20% Polyester.
XS 18.75" x 24", S 20" x 24.75", M 21.25" x 25.5", L 22.5" x 26.5", XL 23.5" x 27.25", XXL 23.75" x 28"

Premium Pullover Hoodie
80% Combed Cotton, 20% Polyester
XS 18.5" x 26.75", S 19.75" x 28", M 20.75" x 29.25", L 22" x 30.25", XL 23.25" x 31.5", XXL 24.5" x 32.75"

Tote Bag 100% Combed Organic Cotton
15” x 16.5” / 38cm x 42cm

Unisex Slim Cut T-Shirt, 100% Combed Cotton: XS 18" x 26.5", S 19" x 27.25", M 20" x 28", L 21" x 28.75, XL 22" x 29.5"

Classic Raglan Hoodie, 80% Combed Cotton, 20% Polyester: S: 22.5" x 26", M 24" x 28", L 25.5" x 28", XL 27.25" x 28", XL 27.25 x 29.25", XXL 28.25" x 30"

Women's Regular Fitted T-Shirt, 100% Combed Cotton (Melange Grey : 85% Cotton 15% Viscose) S 16.5" x 25.25", M 17.75" x 26", L 19" x 26.75", XL 20" x 27.5"

Unisex Classic Basic Jersey T-Shirt, 100% Combed Cotton (Melange Grey : 85% Cotton 15% Viscose) XS 18.5" x 26.75", S 19.75" x 27.5", M 20.75" x 28.25", L 22" x 29.25", XL 23.5" x 30", XXL 25.25 x 30.75"

Baseball Style Shirt - Raglan Finish

Fabric: 100% Organic Combed Cotton

Finish: 3/4 length raglan sleeve and curved hem 

XS 18.5" x 26.5", S 19.5" x 27.25", M 20.5" x 28.25", L 21.5" x 29.25", XL 22.5" x 30", XXL 23.5" x 30.75" 

Cropped T-Shirt 100% Combed Cotton

S 18.25" x 17.5", M 19.25" x 18.25", L 20.25" x 19"

Leggings 

Made for us in the UK by Ukiyo

UK size: S: 6-8, M: 10, L: 12, XL: 14, XXL: 16-18 

95% cotton, 5% elastine 

Full length, medium rise, breathable 

Please note all sizes are approximate and for guidance only. For more information, see FAQ page.

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